Wellora Therapy

At Wellora Therapy ("we", "us", "our"), your privacy and the confidentiality of your personal and health information are our highest priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and telephone counselling services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register for our services, express an interest in obtaining information about us or our services, or otherwise contact us.

Personal Details: Name, email address, phone number, physical address (for timezone and billing routing), and payment information (processed securely via Stripe).
Health & Session Data: Information shared during telephone sessions is strictly confidential. Brief, encrypted clinical notes may be kept by your practitioner in accordance with medical record-keeping laws.
System Data: Automatically collected usage data, IP addresses, and cookies to ensure website functionality.

2. Compliance (GDPR & Privacy Act 1988)

We are committed to full compliance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the European Union's General Data Protection Regulation (GDPR).

As a global service, we ensure that any cross-border transfer of data relies on recognized legal mechanisms, ensuring your data is protected under the strictest international standards.

3. How We Use Your Information

To provide, operate, and maintain our telephone counselling services.
To process your transactions securely via our third-party payment partner (Stripe).
To route your call correctly using our AI reception system (Retell AI).
To comply with legal, regulatory, and professional medical obligations.

A Note on Artificial Intelligence

Our intake and reception line may utilize AI (such as Retell AI) to efficiently route your call and manage scheduling. Your session with your human therapist is never recorded, transcribed, or processed by AI without your explicit, separate, and granular consent.

4. Data Encryption & Security

Any Personally Identifiable Information (PII) stored within our database (Google Firebase) is subjected to robust AES-256 encryption at rest. All data in transit is secured via TLS/SSL protocols.

5. Your Privacy Rights

Depending on your location (e.g., EU or Australia), you have specific rights regarding your personal data:

The right to request access to and obtain a copy of your personal information.
The right to request rectification or erasure.
The right to restrict the processing of your personal information.
The right to data portability.

Contact Us

If you have questions or comments about this Privacy Policy, please email our Data Protection Officer at:
[email protected]